Privacy Policy

1 Information We Collect

We collect information that you provide directly to us, such as when you fill out a contact or quote request form, apply for a career opportunity, or subscribe to our newsletter. This may include:

• Name, phone number, and email address
• Company name and business details related to a shipment or service enquiry
• Cargo details you choose to share (origin, destination, weight, volume, timeline)
• Resume or career-related information submitted through our Careers page
• Messages you send us through our contact form

We may also automatically collect limited technical information such as browser type, device type, and pages visited, to help us understand how our website is used.

2 How We Use Information

We use the information we collect to:

• Respond to service enquiries, quote requests, and general questions
• Coordinate and communicate about shipments, routes, and logistics requirements
• Evaluate career applications and respond to candidates
• Improve our website, services, and customer communication
• Send updates related to a service you have requested, where relevant

We do not sell your personal information to third parties.

3 Sharing Of Information

We may share information with trusted partners and vendors only where necessary to deliver our services — for example, with transport partners involved in fulfilling a shipment, or service providers who help us operate our website. These partners are expected to handle your information responsibly and only for the purpose for which it was shared. We may also disclose information where required by law or to protect the rights, property, or safety of Vyanex, our customers, or others.

4 Data Security

We take reasonable administrative and technical measures to protect the information you share with us from unauthorized access, alteration, or disclosure. While we work to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5 Cookies & Tracking

Our website may use basic cookies or similar technologies to remember preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; note that some parts of the website may not function as intended if cookies are disabled.

6 Your Choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete information you have shared with us, subject to any legal or operational requirements (such as records needed for an active shipment or service relationship).

7 Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements related to our logistics operations.

8 Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised "last updated" date.

9 Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out to us.